Jet City Driver is the work app Jet City LLC ("Jet City", "we") provides to the drivers and dispatch staff who handle Jet City's courier jobs. This policy explains what the app collects, why, and the choices you have. The app is for work use by people Jet City has set up; it is not a public consumer app and is not meant for anyone under 18.
What the app collects
- Who you are: your name, phone number and the driver code or link Jet City gives you. These come from Jet City's own records; you do not create an account in the app.
- Job check-ins: when you tap Arrived, Picked up, Delivered or log an attempt, the app records the time, the job, piece counts, any over/short/damaged notes, and your phone's location at that moment.
- Location during a job: while a job you accepted is open on your screen, the app shares your location with Jet City dispatch about every 20 seconds so they can see where the freight is. It stops when the job is delivered or the job screen is closed. The app does not track you in the background or when you are not on a job.
- Photos: the pickup, delivery and attempt photos you take in the app.
- Proof of delivery: the name of the person who received the freight and their on-screen signature.
- Job alerts: if you turn on job alerts, a notification token for your phone so dispatch can send you job notifications.
- Basic device information: the app or browser version, used to fix problems.
How we use it
- To offer and assign jobs, send job alerts, and coordinate pickups and deliveries.
- To give our customers proof of pickup and delivery and live status for their shipments.
- To pay drivers correctly for the jobs they completed, and to keep records required for airport and cargo-security rules.
- To resolve damage, shortage or delivery disputes.
We do not sell your information and we do not use it for advertising.
Who we share it with
- The customer whose freight you handled can receive that job's proof of delivery (times, photos, receiver name and signature) and its tracking status.
- Service providers that run the app for us: Supabase (database and file storage), Netlify (web hosting), Google Firebase (job-alert notifications) and OpenStreetMap (maps). They process the data only to provide their service to Jet City.
- When the law requires it, for example to answer a lawful request from a government agency.
How long we keep it
Live location points from open jobs are deleted after about 30 days. Job records, check-ins, photos and signatures are kept as long as needed for customer, payment, security and legal record-keeping, and then deleted.
Security
Information is sent over encrypted connections. Each driver's link and code is private to that driver; photos and signatures are stored privately and shared only through time-limited links. If you think someone else has your driver code or link, tell dispatch and we will replace it.
Your choices
- You can turn job alerts off at any time in your phone's settings, and you can deny the camera or location permission; some job steps then cannot be completed in the app.
- You can ask us for a copy of your information or ask us to delete it by emailing hasib@jetcityllc.com. We will delete it except where we must keep job records for customers, payment or the law.
Changes
If we change this policy we will update the date above and, for important changes, tell drivers through dispatch or the app.
Contact
Jet City LLC
147-09 182nd St, Springfield Gardens, NY 11413
Phone: 703-932-5630
Email: hasib@jetcityllc.com
Jet City Driver app (Android package com.jetcityllc.driver).